Terms & Conditions
Who we are
This website is run by Luxurious Life Hotel Bed & Bath, a manufacturer and exporter of hotel linen in India. "We" and "us" mean Luxurious Life; "you" means the buyer.
Prices
Prices on the price list are in US dollars, per set or piece, and exclude shipping, insurance, duties and taxes. Prices may change without notice until an order is confirmed on a proforma invoice.
Orders and MOQ
An order is binding once you accept our proforma invoice and we receive the agreed payment. Each item has a minimum order quantity (MOQ) per size, shown on the price list. Custom sizes, colours, embroidery, logos or packaging may have their own MOQ.
Payment
Payment terms, methods and due dates are stated on the proforma invoice. Production starts when the agreed payment is received. See Payment Options.
Production and delivery
Lead times, shipping terms and delivery dates are confirmed on the proforma invoice, and tracking details are emailed once your order ships. We are not responsible for delays caused by carriers, customs or events outside our control.
Samples
Samples can be supplied on request. Sample and courier charges, if any, are confirmed before dispatch.
Product tolerances
Hotel linen is a textile product. Small variations in size, weight (GSM), thread count and shade between production lots are normal and within industry tolerance. Colours on screen may differ from the actual fabric.
Inspection and claims
Please inspect goods on arrival. Report any shortage, damage or defect in writing promptly, with photos and the invoice number, before the goods are used or washed. Accepted claims are settled by replacement, repair or credit at our option.
Custom orders and cancellation
Orders for custom or private-label products cannot be cancelled once production has started. Other cancellations are subject to charges for materials and work already done.
Liability
Our liability for any order is limited to the value of the goods in that order. We are not liable for indirect or consequential losses.
Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at the place of our registered office.